Serviceability and order confirmation

Available destinations, variants, inventory, delivery services, estimated dispatch and delivery windows, shipping charges, and taxes collected by RohitAI are shown before payment. An order is accepted only after payment is confirmed and stock is reserved. We may refuse an unsupported destination or restricted item and will release the payment authorization or refund any amount actually captured.

Address, dispatch, and tracking

Provide a complete deliverable address and contact details and review them before paying. Contact support immediately if they are wrong; an address cannot always be changed after dispatch. Estimates are not guaranteed delivery dates unless expressly stated. Tracking is shown when the carrier supplies it, and split shipments are identified without charging an undisclosed additional amount.

International delivery, tax, and duties

For international orders, checkout identifies charges collected by RohitAI. Unless expressly shown as prepaid, the recipient is importer of record and is responsible for destination duties, import tax, brokerage, lawful import permissions, and carrier collection. We do not mark a commercial order as a gift or falsify customs value. Refused delivery does not guarantee refund of non-recoverable duty or carrier cost where law permits that deduction.

Delivery, risk, and failed delivery

Risk passes only when the applicable law and delivery term permit it, generally upon delivery to you or a person you identify rather than merely on dispatch. Report non-delivery, a materially delayed shipment, visible damage, missing parts, or the wrong item promptly through the order workflow. We investigate with the carrier and provide replacement, repair, refund, or another mandatory remedy based on the evidence and law.

Change-of-mind returns

Where offered, the item page or checkout states the return window and condition requirements. Where an applicable distance-selling law gives a withdrawal period, you may notify us within that period, including the standard 14-day period for many consumers in the European Economic Area and United Kingdom. You then return the item within the legally applicable time, using reasonable care while inspecting it.

Return shipping is paid by the party identified before purchase or required by law. We may deduct only a lawful amount for diminished value caused by handling beyond what is necessary to inspect the goods. Original standard delivery charges are refunded where mandatory; premium delivery upgrades and direct return costs are handled as disclosed and permitted.

Exceptions and defective goods

Custom or personalized goods, perishables, unsealed hygiene-sensitive goods, sealed software or media, and other legally exempt items may be excluded from change-of-mind returns only when the exception was disclosed and applies. This never removes remedies for goods that are defective, damaged, unsafe, counterfeit, materially misdescribed, or not supplied as agreed.

Return process and refunds

Start the return from order history or contact support with the order number. Wait for the return instructions so the package is identifiable; do not include payment credentials or unrelated personal data. Approved refunds follow the refund policy and original payment method after receipt or legally sufficient dispatch evidence, subject to any timing required by applicable law.

Contact

General questions: [email protected]. Customer care: +919999999999. Privacy grievances: [email protected] (Rohit Ramachandran).

RohitAi
Bangalore, Karnataka, India

Account holders can also use the privacy center.