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Privacy Policy

Last updated: November 10, 2025

This Privacy Policy explains how RohitAI ("we," "us," or "our") collects, uses, shares, and protects your personal information when you use our subscription-based content platform. We are committed to protecting your privacy and handling your data transparently and securely.

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly when you:

  • Create an Account: Name, email address, password, and profile information
  • Subscribe: Billing information (processed securely through Stripe), billing address, and tax information
  • Contact Us: Name, email, message content, and any other information you choose to provide
  • Use Features: Preferences, favorites, watch later lists, viewing progress, and other customization settings

1.2 Information Collected Automatically

When you use our service, we automatically collect:

  • Usage Information: Pages viewed, content accessed, features used, time spent, viewing history, and interaction patterns
  • Device Information: Device type, operating system, browser type and version, IP address, unique device identifiers
  • Location Information: General location based on IP address (country/region level)
  • Cookies and Similar Technologies: See Section 4 below for details

1.3 Information from Third Parties

We may receive information from:

  • Authentication Providers: If you sign in using Google, Microsoft, or other third-party services, we receive basic profile information (name, email, profile picture) as permitted by those services
  • Payment Processors: Payment confirmation, transaction details, and fraud detection information from Stripe

2. How We Use Your Information

We use your information to:

  • Provide the Service: Create and manage your account, process subscriptions, deliver content, personalize your experience, and remember your preferences
  • Process Payments: Charge subscription fees, process refunds, and maintain billing records
  • Communicate: Send subscription confirmations, payment receipts, service updates, technical notices, security alerts, and responses to your inquiries
  • Improve Our Service: Analyze usage patterns, develop new features, test improvements, and optimize content delivery
  • Marketing: Send promotional emails about new content, features, or offers (you can opt out at any time)
  • Security: Detect and prevent fraud, abuse, and security incidents; enforce our Terms of Service
  • Legal Compliance: Comply with legal obligations, resolve disputes, and enforce our agreements

3. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), UK, or Switzerland, we process your personal data based on:

  • Contract: Processing necessary to provide the service you subscribed to
  • Legitimate Interests: Improving our service, security, fraud prevention, and analytics
  • Consent: Marketing communications and optional features (you can withdraw consent anytime)
  • Legal Obligation: Compliance with applicable laws and regulations

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Essential Cookies: Required for login, authentication, security, and basic functionality
  • Functional Cookies: Remember your preferences, settings, and viewing progress
  • Analytics Cookies: Understand how you use our service and identify areas for improvement

You can control cookies through your browser settings. However, disabling essential cookies may prevent you from accessing certain features.

5. How We Share Your Information

We do not sell your personal information. We share information only as described below:

5.1 Service Providers

We share information with trusted third-party service providers who process data on our behalf:

  • Payment Processing: Stripe (for subscription billing and payment processing)
  • Cloud Infrastructure: Hosting and storage providers
  • Content Delivery: CDN providers for video and media streaming (e.g., Bunny CDN, Cloudflare)
  • Email Services: For sending transactional and marketing emails
  • Analytics: For understanding service usage and performance

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose information if required by law, legal process, or governmental request, or to:

  • Protect our rights, property, or safety, or that of our users or the public
  • Detect, prevent, or address fraud, security, or technical issues
  • Comply with court orders, subpoenas, or legal obligations

5.3 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the successor entity. We will notify you of any such change and any choices you may have.

6. International Data Transfers

We are based in the United States and process information globally. If you access our service from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

We implement appropriate safeguards to protect your information, including:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Ensuring service providers comply with GDPR and other applicable data protection laws
  • Implementing technical and organizational security measures

7. Data Retention

We retain your information for as long as necessary to:

  • Provide the service and maintain your account (while you are an active subscriber)
  • Comply with legal obligations (e.g., tax records, payment history)
  • Resolve disputes and enforce our agreements

After account cancellation:

  • Account Data: Deleted within 90 days unless required for legal or business purposes
  • Payment Records: Retained for 7 years for tax and accounting compliance
  • Anonymized Data: May be retained indefinitely for analytics and service improvement

8. Your Rights and Choices

8.1 Access and Portability

You can access and download your personal information through your account settings or by contacting us.

8.2 Correction and Updates

You can update your account information, email, and preferences through your account settings.

8.3 Deletion

You can request deletion of your account and personal information by contacting us. Note that some information may be retained as required by law or for legitimate business purposes.

8.4 Marketing Opt-Out

You can opt out of marketing emails by clicking "unsubscribe" in any marketing email or updating your communication preferences in account settings. You will still receive transactional emails (e.g., billing, security alerts).

8.5 Do Not Track

We do not currently respond to "Do Not Track" browser signals, but you can manage cookies through your browser settings.

8.6 Additional Rights (EEA, UK, Switzerland)

If you are in the EEA, UK, or Switzerland, you have additional rights:

  • Right to Object: Object to processing based on legitimate interests
  • Right to Restrict Processing: Request limitation of processing under certain circumstances
  • Right to Withdraw Consent: Withdraw consent for processing based on consent
  • Right to Lodge a Complaint: File a complaint with your local data protection authority

8.7 California Privacy Rights (CCPA/CPRA)

California residents have the right to:

  • Know what personal information we collect, use, and share
  • Request deletion of personal information
  • Opt out of the sale of personal information (we do not sell personal information)
  • Non-discrimination for exercising privacy rights

To exercise these rights, contact us using the information below.

9. Security

We implement industry-standard security measures to protect your information:

  • Encryption in transit (HTTPS/TLS) and at rest
  • Secure payment processing through PCI DSS-compliant providers (Stripe)
  • Access controls and authentication requirements
  • Regular security assessments and updates
  • Employee training on data protection and security

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. Please use a strong, unique password and enable two-factor authentication if available.

10. Children's Privacy

Our service is not intended for children under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately, and we will delete it.

11. Third-Party Links and Services

Our service may contain links to third-party websites or integrate with third-party services (e.g., social media). This Privacy Policy does not apply to those third parties. We are not responsible for their privacy practices. Please review their privacy policies before providing information to them.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will notify you of material changes by:

  • Posting the updated policy on this page with a new "Last Updated" date
  • Sending an email notification to your registered email address
  • Displaying a notice on our service

Your continued use of the service after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Data Protection Contact:
RohitAI
Bangalore, Karnataka, India
Email: contact@rohitai.com

Response Time: We will respond to all inquiries within 24 hours during business days and will address data subject requests within the timeframes required by applicable law (typically 30 days).

14. Additional Information for Specific Jurisdictions

14.1 European Economic Area (EEA), UK, and Switzerland

Data Controller: RohitAI is the data controller for your personal information.

Supervisory Authority: You have the right to lodge a complaint with your local data protection authority.

14.2 California

We have not sold personal information in the preceding 12 months and do not sell personal information.

Categories of personal information collected, used, and shared are described in Sections 1, 2, and 5 above.

14.3 Other Jurisdictions

We comply with applicable data protection laws in all jurisdictions where we operate. If you have specific questions about your rights under local law, please contact us.

Privacy Policy — RohitAI