General rule and statutory rights

The product-specific terms shown before payment and this policy determine contractual refund eligibility. Mandatory consumer rights for defective, misdescribed, undelivered, or unlawfully supplied goods, digital content, or services remain available and take priority where they apply.

We initiate an approved refund without undue delay and within any period required by law. A refund is complete when the payment provider confirms it, and the confirmation identifies the date and reference. Your bank, card network, or payment method controls when confirmed funds appear. If the original payment is still pending or uncertain, we first establish whether funds were captured so that a retry or refund does not duplicate the transaction.

Meetings and consulting

A meeting refund follows the cancellation terms shown and accepted when you book, except where mandatory law or RohitAI cancellation gives a greater right. If RohitAI cancels and cannot provide an acceptable reschedule, the affected meeting fee or unused credit is refunded. Attendance failure, late arrival, or a missed slot is handled under the displayed booking terms.

Consulting refunds and fee adjustments follow the signed scope, milestone acceptance, invoice schedule, work performed, committed third-party cost, and termination terms. An undisputed overpayment, duplicate capture, or amount for work RohitAI agreed not to perform is refunded or credited after reconciliation.

Digital content and subscriptions

For an immediately supplied article, video, course, bundle, credit, or membership, access may begin after payment. Where you expressly request immediate supply and acknowledge loss of a statutory withdrawal right, a change-of-mind refund may no longer be available after access begins. This does not remove remedies for defective, unavailable, or misdescribed content.

Cancelling a subscription normally stops future renewal and leaves access until the paid-through date unless checkout states otherwise. Amounts already paid are not automatically prorated, but duplicate charges, charges after a confirmed effective cancellation, service failure, and mandatory cooling-off or withdrawal rights are reviewed. An issued refund revokes only the corresponding unearned entitlement and never duplicates a prior revocation or refund.

Physical goods

Returns and refunds for physical goods follow the shipping and returns policy, the item condition, dispatch and delivery evidence, and any mandatory cancellation period. Wrong, damaged, defective, or materially misdescribed goods are handled without reducing a statutory remedy. Approved refunds may exclude only delivery or return costs that the disclosed policy and applicable law permit RohitAI to exclude.

How to request and how we decide

Use the relevant booking, project, subscription, library, or order workflow, or contact support with the account email and reference. Do not send card or bank credentials. We may request proportionate evidence such as delivery photographs, error details, or provider references. We record the decision, amount, currency, reason, provider reference, and entitlement or fulfillment consequence.

Approved refunds return through the original payment method where available. If that is impossible, any alternative method requires identity and fraud checks and must not cause a second refund. Taxes, duties, and exchange differences are handled according to provider evidence and applicable law.

Chargebacks and duplicate claims

Contact us before opening a payment dispute when practical so we can resolve an error quickly. A chargeback does not create an additional refund right. We may pause the affected entitlement or fulfillment while a dispute is active and will provide accurate transaction and acceptance evidence to the payment provider. We do not penalize a good-faith statutory complaint.

Contact

General questions: [email protected]. Customer care: +919999999999. Privacy grievances: [email protected] (Rohit Ramachandran).

RohitAi
Bangalore, Karnataka, India

Account holders can also use the privacy center.