Refund policy

General rule and statutory rights

Refund eligibility is determined by the service-specific terms presented before payment, this policy, and applicable law. Rights for services or digital content that are defective, misdescribed, unavailable, or not supplied as agreed are not excluded.

We initiate approved refunds within five business days of approval, or sooner if law requires. Refunds normally use the original payment method and currency. Your bank or provider may take additional time to credit the amount; contact support if it has not appeared within ten business days after our initiation confirmation. We provide the available refund reference and investigate delays.

If a payment is still pending or its result is uncertain, we first confirm whether money was captured. A failed payment that was not captured has no amount to refund. We will not ask you to make a duplicate payment while we investigate an uncertain result.

Meetings and consulting

Free meetings carry no fee and therefore have no payment to refund. For a paid meeting, the booking must show the cancellation deadline and refundable amount before payment. Those terms apply to customer cancellation or non-attendance. If RohitAI cancels, you may choose an available reschedule or a refund for the affected unprovided meeting.

Consulting refund eligibility depends on the accepted written scope, work already performed, milestones, approved non-recoverable costs, and termination terms. Completed work is not automatically refundable because a project is cancelled. Unused prepaid amounts for work we agree not to deliver, duplicate charges, and overpayments are reconciled and refunded where due. Applicable remedies for deficient or undelivered work remain available.

Digital content and subscriptions

For a one-time digital purchase, change-of-mind eligibility is disclosed before payment. Access may start after payment confirmation. Where applicable law permits loss of a withdrawal right after immediate digital supply, this requires the legally necessary express consent and acknowledgement; purchasing alone is not treated as a universal waiver. Remedies for missing, defective, or misdescribed content remain available.

Cancelling a subscription stops future renewal as confirmed and normally preserves access through the paid period. It does not automatically produce a prorated refund. Duplicate billing, charges after an effective cancellation, failure to provide paid access, and applicable statutory withdrawal rights are reviewed for a refund.

How to request and how we decide

Contact support@rohitai.com or use https://rohitai.com/contact with the account email, booking or invoice reference, payment date, and reason. You may also use the relevant account support controls. Do not send full card numbers, passwords, PINs, or banking credentials.

We acknowledge the request within 48 hours, review the relevant booking or project terms and payment evidence, and explain the decision. If information is missing, we tell you what is needed. We aim to resolve complaints within 30 days or any shorter legally required period. Approved-refund processing follows the five-business-day timeline above.

If refunding to the original method is impossible, we agree a lawful alternative after identity and fraud checks. Bank conversion rates or fees can affect the amount shown in your home currency; statutory rights remain unaffected.

Chargebacks and duplicate claims

If practical, contact us first so we can resolve payment problems promptly. You retain the right to raise a good-faith dispute with your payment provider. A provider dispute and a direct refund must not result in duplicate repayment. We may provide transaction records and agreed terms to respond to the dispute and limit only the affected access where justified.

Contact

General questions: support@rohitai.com. Grievance officer: support@rohitai.com (Rohit Ramachandran).

For business details and phone support, visit the Contact page.

Account holders can also use the privacy center.