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Delivery Policy

Last updated: November 10, 2025

This Delivery Policy explains how RohitAI delivers our subscription-based digital content and services to you, including timing, access methods, technical requirements, and support.

1. Service Type and Delivery Method

RohitAI provides a subscription-based platform for accessing digital content, including:

  • Video content (streaming)
  • Written articles and text content
  • Images and visual materials
  • Mixed-media posts combining multiple content types

Digital Delivery: All content is delivered digitally via internet streaming and online access. No physical products are shipped. There is no shipping, handling, or delivery fee beyond your subscription cost.

2. Immediate Access Upon Subscription

2.1 Instant Delivery

Access to the service is provided immediately upon successful subscription:

  • New Subscriptions: Access is granted within seconds to minutes after your payment is confirmed by our payment processor (Stripe)
  • Account Creation: You will receive a confirmation email with your account details and instructions to access the service
  • Login: You can log in to your account at rohitai.com immediately after subscription

2.2 Payment Confirmation

Delivery is contingent on successful payment processing:

  • If your payment is declined or pending verification, access will not be granted until payment is confirmed
  • You will receive an email notification once your payment is successfully processed
  • In rare cases, payment verification may take up to 24 hours for fraud prevention

3. How to Access the Service

3.1 Web Browser Access

The service is accessible via web browser on:

  • Desktop computers (Windows, macOS, Linux)
  • Laptops and notebooks
  • Tablets (iPad, Android tablets, etc.)
  • Smartphones (iPhone, Android phones, etc.)

Simply visit rohitai.com and log in with your account credentials.

3.2 Supported Browsers

For the best experience, we recommend using the latest versions of:

  • Google Chrome
  • Mozilla Firefox
  • Apple Safari
  • Microsoft Edge

Older browser versions may not support all features, particularly video streaming.

3.3 Mobile Applications

Currently, the service is optimized for mobile web browsers. Native iOS and Android applications may be released in the future.

4. Technical Requirements

4.1 Internet Connection

An active internet connection is required to access the service:

  • Minimum Speed: 3 Mbps for standard definition video streaming
  • Recommended Speed: 10+ Mbps for high definition video streaming
  • Connection Type: Broadband, fiber, 4G/5G mobile, or Wi-Fi

Slow or unstable internet connections may result in buffering, lower video quality, or inability to stream content.

4.2 Device Requirements

Minimum device specifications:

  • Processor: Modern dual-core processor or better
  • RAM: 2GB minimum (4GB+ recommended)
  • Screen Resolution: 1024×768 minimum (1920×1080 or higher recommended for optimal video quality)
  • JavaScript: Must be enabled in your browser
  • Cookies: Must be enabled for login and session management

4.3 Video Playback Requirements

For video content:

  • HTML5 video support in your browser (standard in all modern browsers)
  • Hardware acceleration enabled (recommended for smooth playback)
  • Up-to-date graphics drivers

5. Content Availability and Delivery

5.1 24/7 Access

The service is designed to be available 24 hours a day, 7 days a week, subject to occasional maintenance windows.

5.2 Content Library Access

Upon subscription, you gain immediate access to:

  • All content included in your subscription tier
  • New content as it is published (based on your subscription level)
  • Content archives and previously published materials

5.3 Content Streaming vs. Download

Streaming Only: Content is delivered via streaming and is not available for download, unless explicitly provided as a downloadable resource.

  • Video content streams on-demand when you select it
  • Text and image content loads in your browser
  • No offline access (internet connection required)

5.4 Geographic Availability

The service is available globally, with the following considerations:

  • Worldwide Access: You can access the service from any country with internet access
  • Content Delivery Network (CDN): We use global CDNs to optimize streaming speed and reliability based on your geographic location
  • Content Restrictions: In rare cases, certain content may be restricted in specific regions due to licensing or legal requirements

6. Service Reliability and Uptime

6.1 Uptime Commitment

We strive to maintain 99.5% uptime, but the service may be temporarily unavailable due to:

  • Scheduled maintenance (announced in advance when possible)
  • Emergency maintenance or security updates
  • Third-party service outages (hosting, CDN, payment processors)
  • Circumstances beyond our control (natural disasters, internet infrastructure failures, etc.)

6.2 Planned Maintenance

We perform scheduled maintenance during off-peak hours when possible:

  • Advance notice will be provided via email or in-app notification
  • Maintenance windows typically last 1-4 hours
  • Critical security updates may be applied with minimal or no advance notice

6.3 Service Interruptions

We are not liable for temporary interruptions or delays in service delivery. Subscriptions are not paused or refunded for brief service interruptions (less than 24 hours).

For extended outages (more than 24 consecutive hours), please contact support to discuss potential credits or refunds.

7. Account Delivery and Setup

7.1 Account Creation Email

Upon successful subscription, you will receive an email containing:

  • Confirmation of your subscription and payment
  • Your account username/email
  • Instructions to set up or access your account
  • Link to log in to the service

Email Delivery Time: Confirmation emails are typically sent within 1-5 minutes of payment confirmation. If you do not receive a confirmation email:

  • Check your spam/junk folder
  • Ensure you entered the correct email address
  • Contact support for assistance

7.2 Password and Login

If you created a password during signup, use it to log in immediately. If you signed up via third-party authentication (Google, Microsoft), use those services to log in.

8. Content Delivery Performance

8.1 Video Streaming Quality

Video quality adapts automatically based on your internet connection speed:

  • Auto Quality: Default setting adjusts resolution dynamically to prevent buffering
  • Manual Quality Selection: You can manually select video quality if available (e.g., 480p, 720p, 1080p)
  • Buffering: Videos pre-load a buffer to ensure smooth playback; slow connections may experience buffering pauses

8.2 Content Delivery Network (CDN)

We use industry-leading CDN providers (such as Bunny CDN and Cloudflare) to:

  • Deliver content from servers geographically close to you for faster loading
  • Reduce latency and buffering
  • Ensure high availability and reliability

9. Troubleshooting Access and Delivery Issues

9.1 Cannot Access Account After Subscription

If you subscribed but cannot access your account:

  • Verify your payment was successful (check your email for confirmation)
  • Check your spam/junk folder for the account confirmation email
  • Try resetting your password using the "Forgot Password" link
  • Ensure you are using the correct email address associated with your subscription
  • Clear your browser cache and cookies
  • Try a different browser or device
  • Contact support if the issue persists

9.2 Video Playback Issues

If videos won't play or buffer excessively:

  • Check your internet connection speed (use a speed test tool)
  • Close other applications or devices using bandwidth
  • Try lowering video quality manually
  • Update your browser to the latest version
  • Disable browser extensions (ad blockers may interfere with video playback)
  • Try a different browser or device
  • Restart your router/modem

9.3 Content Not Loading

If content fails to load:

  • Refresh the page (F5 or Ctrl+R / Cmd+R)
  • Clear your browser cache and cookies
  • Disable VPN or proxy if you're using one (may interfere with CDN delivery)
  • Check if your firewall or antivirus is blocking the site
  • Try accessing from a different network (e.g., mobile data instead of Wi-Fi)

10. Customer Support for Delivery Issues

10.1 How to Get Help

If you experience any issues with accessing or using the service:

  • Contact Form: Submit a support request through our contact form
  • Email: Email us at support@rohitai.com
  • Response Time: We aim to respond within 24 hours during business days (Monday-Friday)

10.2 Information to Include in Support Requests

To help us resolve your issue quickly, please include:

  • Your account email address
  • Description of the issue
  • Device and browser you're using
  • Screenshots or error messages (if applicable)
  • Steps you've already tried to resolve the issue

11. Third-Party Service Dependencies

Our service delivery depends on third-party providers:

  • Payment Processing: Stripe (for subscription billing)
  • Content Delivery: CDN providers (Bunny CDN, Cloudflare)
  • Cloud Hosting: Infrastructure providers
  • Email Delivery: Email service providers

We are not responsible for failures, outages, or delays caused by third-party service providers, but we will work diligently to minimize their impact and restore service as quickly as possible.

12. Changes to Content or Service

12.1 Content Updates

We regularly add, update, and remove content:

  • New Content: New posts, videos, and articles are added regularly based on your subscription plan
  • Content Removal: Content may be removed at our discretion; removal does not entitle you to refunds
  • Content Updates: Existing content may be updated or revised

12.2 Service Features

We may add, modify, or remove service features. Major changes will be communicated via email or in-app notifications.

13. Data Usage and Costs

13.1 Data Consumption

Streaming video and accessing content uses data:

  • Estimated Video Data Usage:
    • 480p (SD): ~0.5-1 GB per hour
    • 720p (HD): ~1-2 GB per hour
    • 1080p (Full HD): ~2-4 GB per hour
  • Text and Images: Minimal data usage (typically less than 10 MB per article/post)

13.2 Data Charges

You are responsible for any data charges from your internet or mobile service provider. We recommend using Wi-Fi for video streaming to avoid excessive mobile data charges.

14. International Delivery

14.1 Global Access

The service is accessible worldwide. There are no geographic restrictions on delivery, except where prohibited by law or where content licensing restrictions apply.

14.2 Language

Content is primarily delivered in English. Additional language support may be added in the future.

14.3 Time Zones

All times referenced in the service (e.g., content publication dates) are displayed in your local time zone based on your device settings.

15. Security and Safe Delivery

15.1 Encrypted Connections

All content delivery and account access is secured using:

  • HTTPS/TLS encryption for all web traffic
  • Secure authentication protocols
  • Industry-standard security practices

15.2 Account Security

To ensure secure delivery of your service:

  • Use a strong, unique password
  • Do not share your account credentials
  • Log out after using shared or public computers
  • Enable two-factor authentication if available

16. Contact Information

For questions about delivery, access issues, or technical support:

Customer Support:
RohitAI
Bangalore, Karnataka, India
Email: contact@rohitai.com

Response Time: We respond to all support inquiries within 24 hours during business days (Monday-Friday, excluding holidays).

17. Changes to This Policy

We may update this Delivery Policy from time to time to reflect changes in our service, technology, or legal requirements. Material changes will be communicated via email or in-app notification. The updated policy will be posted on this page with a new "Last Updated" date.

18. Agreement

By subscribing to RohitAI, you acknowledge that you understand this Delivery Policy and agree to the delivery methods and technical requirements described herein. This policy should be read in conjunction with our Terms of Service, Privacy Policy, and Refund and Cancellation Policy.